PASSPORT FREQUENTLY ASKED QUESTIONS

 

I’m not a WGCU Member. How do I join?

If you are not a current member, click here to donate now and join.

How do I find my activation code?

If you are an active member of WGCU (donating at least $60 annually), look for an email from Member Services that contains your activation code or click here to look it up online.

I’ve already activated my account. Now what?

If you have already activated your WGCU Passport account, click here to sign in.

How do I change my Passport login information?

You can change your email address by clicking here for the Passport Reset Tool, or reset your password here.

I’m having technical problems. Who do I contact?

Please call the PBS Passport help desk directly at 1-855-996-9428 or click here to submit a ticket.

What desktop browser do I need?

WGCU Passport supports the latest versions of Chrome, Firefox, Internet Explorer, and Safari.

I’m a member. How do I see what’s on Passport?

You must activate your Passport account. You will be asked to register to confirm your identity and membership status in order to start enjoying WGCU Passport. WGCU Passport can be accessed on WGCU.org, the PBS video apps for Android and Apple’s iOS smartphones and tablets, and Apple TV.

To get started, look for videos with the Passport icon. These videos are only available to users who are registered for WGCU Passport.

Will there still be free streaming on WGCU.org and PBS.org?

PBS and WGCU content will continue to be available for free on the WGCU.org website and other digital platforms. WGCU Passport provides access to a much larger library of content for WGCU members to enjoy.

I’m not seeing my favorite PBS show in WGCU Passport. Why not?

Some shows are not available on Passport because of digital rights restrictions.

Is WGCU Passport available outside the U.S.?

No, not at this time.

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